Dear Ms Drew
Thank you for your email of 7 August about the
problems you have had with your approved driving instructor (ADI), Steve
Eggleton.
The Registrar’s role is to ensure that the standard of instruction provided by ADIs is
satisfactory, and the instructor is a ‘fit and proper’ person to remain on the
Register.
All ADIs are required to undergo frequent tests of continued
ability and fitness to instruct (check test) to ensure their level of
instruction is to the standard required by the Registrar. Steve will receive a
check test at least once during their period of registration.
The Registrar has the power to remove someone from
the Register on the grounds that they are not a ‘fit and proper’ person;
however, this is usually only when the instructor has been convicted of an
offence (motoring or non-motoring) or after repeated reports of bad practice
have been received and investigated.
The standard of instruction you have described is not
what we would expect from a driving instructor and so in order to investigate
your complaint we do need to obtain comments from the instructor involved.
We will
therefore need your written permission to forward a copy of your email to Mr
Eggleton. Once we receive your permission, we will forward your complaint and add
a record of this complaint against him on the Register.
If we do not receive a reply from you, we will assume you do not wish to take your
complaint further. However, in line with our standard practice we will keep all
correspondence relating to your complaint on file for two years.
Please
be aware that Steve is under no obligation to provide us with any comments in
reply to your email. If we do not receive a reply from them, we will make no
further contact with you.
If you feel that Mr
Eggleton has broken a contract, you can follow up your complaint through the
civil courts and might wish to pursue this matter through a solicitor.
Alternatively, you could seek advice from your local
Trading Standards Officer about the best way to proceed. Trading Standards
have the power to investigate your claims and prosecute if necessary. If the
outcome of such action is successful, I should be grateful if you could notify
me.
Yours sincerely
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